Level 3 IT Help Desk Technician

Are you an experienced Help Desk Technician looking for an immediate start?  

Join a national company with a base on the Sunshine Coast.  

We are looking for a Senior Level 3 Helpdesk Support Enginer with a strong customer service focus. You provide a broad range of support to customers in a results driven, customer first and professional company.  We are looking for someone who has a can do attitude, is trustworthy and fun. 

Key Responsibilities: 

  • Snr Level 3 Helpdesk Support Engineer
  • Network infrastructure and troubleshooting
  • Planning, deploying and maintaing systems
  • Phone, remote and onsite support
  • Problem identification, investigation and resolution for clients

The successful applicant will have skills in the following areas: 

  • MDM
  • Voice and Data solutions - 3CX, Zultys PABX preferred
  • Sophos Firewall/UTMs configuration & maintenance
  • Managed Services
  • Security Systems (anti-virus, anti-spam & anti-malware)
  • MS Security Best Practices
  • Core MS Server knowledge
  • System Centre
  • ConnectWise Manage & Automate
  • Office 365
  • PowerShell scripting


  • Excellent communication skills and customer service skills
  • Flexible, self-motivated and pro-active attitude
  • Eye for detail
  • Time management skills

Please apply today! 

All resumes MUST be submitted in Word format.
07 5430 7750
HRM | Right people, right careers, right choice
Level 3 IT Help Desk Technician
Sunshine Coast ~ QLD
Job Group:
IT & T
Job Classification:
Helpdesk Support