Call Centre - Front Line Responders

Do you want to join a young and vibrant organisation with a supporting culture and talent program?

Our Client makes a global difference and is based locally on the Sunshine Coast. Our Client supports customers across Australia and New Zealand who have concerns about their identity security or related cyber security areas.  

This role will expose you to different national capabilities at the leading edge of Australia's response to identity crimes, scams and cybercrimes.

Are you looking for flexibility in a role? This role offers 4hr shifts between 8am – 8pm M-F and 9am – 4pm Sat. 

Are you looking for a role with career progression?  After 6 months experience within this organisation, there is an opportunity to move into a more specialised role (3 different areas).  There is ample opportunity for professional development, growth and industry certification.

To be highly effective within the Frontline Responder Program you will need to be:

  • An excellent communicator and a person who can work well within a crisis situation;
  • Be competent in communicating with diverse audiences in a manner that is empathetic, caring and directly beneficial to people in need;
  • Able to think on your feet and critically analyse risk factors;
  • A quick decision maker with the ability to handle pressure;
  • Able to work independently as well as part of a multidisciplinary team; and
  • Demonstrate strong ethics and integrity in representing our services and maintaining values.

Candidates must have:

  • Excellent written and verbal communication skills;
  • Completion or near-completion of an undergraduate degree within a relevant discipline or relevant call centre experience;
  • The ability to work very efficiently with competing priorities under time constraints;
  • An ability to handle personal, commercial and sensitive information;
  • Must have a working with children check, including police background check or willing to get these if successful at interview stage.

Our client supports diversity and as such, those currently studying, or those who have recently completed study in areas of behavioural science, arts and humanities, computer science, or criminology are encouraged to apply.


All resumes MUST be submitted in Word format.
07 5430 7750
HRM | Right people, right careers, right choice
Call Centre - Front Line Responders
Sunshine Coast ~ QLD
Job Group:
IT & T
Job Classification:
Desktop Support